BobinLaConner
8 April 2011, 10:54
I have been having a horrible time getting my holster from Kramer Leather. I ordered a horsehide #3 IWB horsehide holster in January and received it only to have a snap break off within the first 30 seconds of opening the package (no kidding). I called and sent them a picture of the problem and they said to send it back in. When I called to follow up, I was treated like it was a repair and they said I should not have ordered it with snaps??? He said, snaps are not meant to last very long and might break after several years of use. I reminded them that I literally had it my hands for 30 seconds and undid the first snap and it broke...and that is my fault how???
So fast forward a month or so and I call to follow up for the third time. Again they say well you probably should not have ordered the snaps to which I replied, but you have it advertised on your website and sold it to me without asking. He said he was not sure if it would work after they "fixed my broken holster"...but they would fix it. Now last week, I call again to find out status and they say, I have no idea what is going on with your holster. I said you have one week to finish it or I am done. It is now almost May and I placed my original order in January. I said all I can do is let people know about how I was treated...his reply "well it is a free country". I hung up and thought...wow
I'm not one to normally post anything negative about someone, but has anyone else been having trouble when dealing with them? Let me also say I bought one of the first Kramer holsters and met Greg Kramer himself who was an amazing guy and really was great with his workmanship and quality. It is still the best holster I have. So I am really sad that a great company has turned into this. As soon as I get my horsehide holster or my money back...I will not use them anymore. I can't imagine putting myself through more of this treatment when so many other holster makers are out there.
Greg if you read this...if do something about your company customer service, I would gladly come back to buy more from you.
So fast forward a month or so and I call to follow up for the third time. Again they say well you probably should not have ordered the snaps to which I replied, but you have it advertised on your website and sold it to me without asking. He said he was not sure if it would work after they "fixed my broken holster"...but they would fix it. Now last week, I call again to find out status and they say, I have no idea what is going on with your holster. I said you have one week to finish it or I am done. It is now almost May and I placed my original order in January. I said all I can do is let people know about how I was treated...his reply "well it is a free country". I hung up and thought...wow
I'm not one to normally post anything negative about someone, but has anyone else been having trouble when dealing with them? Let me also say I bought one of the first Kramer holsters and met Greg Kramer himself who was an amazing guy and really was great with his workmanship and quality. It is still the best holster I have. So I am really sad that a great company has turned into this. As soon as I get my horsehide holster or my money back...I will not use them anymore. I can't imagine putting myself through more of this treatment when so many other holster makers are out there.
Greg if you read this...if do something about your company customer service, I would gladly come back to buy more from you.