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View Full Version : Caracal Model C Pistol Recall Notice



John Hwang
29 March 2013, 09:07
http://www.caracal-usa.com/press/Caracal-Model-C-Recall-Notice/



Caracal Model C Pistol Recall Notice
Mar 28, 2013 3:23:56 AM

TRUSSVILLE, Alabama – Caracal International LLC instituted a recall of Caracal Model C pistols on February 27, 2013 pending an investigation, because the safety of its consumers is paramount to Caracal.

Caracal has completed its investigation and determined that this recall only applies to a limited number of slides of Model C pistols that had been improperly heat treated.

We are firmly committed to safety and would like to exchange all affected Model C pistols with new ones.
How to determine if your Model C pistol needs to be exchanged:

Remove the slide from the pistol, following the steps given in the user manual for your pistol. On the inside bottom of the slide you will find an engraved batch number starting with SC, as shown in the photograph below.

Only slides with batch numbers from SC188- to SC222- are covered by this recall and have to be exchanged.

http://www.caracal-usa.com/media/wysiwyg/media-images/caracal-recall-c.jpg

If you own or have access to a Caracal Model C pistol covered by this recall, PLEASE DO NOT LOAD OR FIRE YOUR PISTOL. Contact customer care to arrange to have your Model C pistol shipped to Caracal. We will replace your pistol and return a new one to you free of charge as quickly as possible.

If you sold or transferred your Caracal Model C pistol, please contact customer care and provide us with the name and contact information for the person to whom you sold or transferred it, so that we can notify them of this recall.
How to arrange to have your Model C pistol exchanged

Step 1 - Contact us and provide your name, address, telephone number, the serial number of your Model C pistol, and the batch number on the slide.

For Customers in the United States:
Contact us at 205-655-7050 or info@caracal-usa.com

For Customers in Europe:
Contact us at +49 (0) 3681 854 257 or info@caracal-germany.de

For Customers in other countries:
Contact us at +971(02) 4927111 or customerservice@caracal.ae

Step 2 - We will send you a pre-paid shipping label and package with instructions so you can return your Model C pistol to us FREE of charge.

Step 3 - We will ship you a new Caracal Model C pistol, FREE of charge. When we do, we will also send you a FREE magazine to thank you for your patience and cooperation. Again, we will make every effort to return your new Model C pistol as soon as possible.


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About Caracal

Caracal is a small arms manufacturer, launched in Abu Dhabi in 2007. Working closely with the UAE Armed Forces, the company has developed a range of modern pistols in association with leading European weapon designers and international users. The Caracal range includes full and compact sized pistols, which have been sold in the Middle East region, Europe and South Africa. Caracal products are manufactured in Abu Dhabi, the United Arab Emirates. Caracal International LLC recently launched Caracal USA, LLC, located in Trussville, Alabama, which serves as the importer, distributor, and service center for the US markets.

Caracal is also the parent company for the world-renowned German rifle and shotgun manufacturer, Merkel.

Caracal is a fully owned subsidiary of Tawazun, a strategic investment firm focused on the development of Abu Dhabi’s industrial manufacturing and technology capabilities and knowledge transfer, with a specific focus on the defense sector.

For more information visit www.caracal-usa.com.
About the United Arab Emirates

The United Arab Emirates (UAE) is a source of stability, tolerance, innovation and growth in the Arabian Gulf and around the globe. With one of the most open and innovative economies in the world, the UAE is a dependable and substantial economic partner with the United States, and is currently the second largest export market for US goods in the Middle East.

The UAE and US are reliable allies, with shared security interests. The two countries work together to enhance stability and security in the Arabian Gulf and the broader Middle East.

For more information visit www.uae-embassy.org.