Out of spec problem with recent Aero uppers..Am i the only one?

[mustangfreek]

After i write up a review on their scope mount, which i still like :) ....this is not about.

I have had a little pile of Aero uppers and lowers, and recently barrel, gas block and scope mount all have been good stuff except for a few of the stripped uppers. As i was hoping to get this upper together this week..but..

Beginning of the year i built a rifle with some nice parts and had a extra aero upper sitting around, so built it up, have problems with the cycling,bcg or something, come to find out the upper is out of spec...great..So they cut me a deal and sell me a new stripped upper at a discounted price..Cool

Well fast forward to last night when i was mocking everything up for my pistol build and all was well, until i took out the bcg of another build (as i need the bcg to complete this build) and go to insert it, just to make sure all is good with the gas tube alignment and such...Well it wont go in but about a 1/3 of the way and stops..humm..it requires me to push it hard, harder then absolutely necessary and it gos in, well when i go to cycle it, it just stops at this point without excessive force, well that was a NIB RA BCG, so i pull out a RA phoshphate BCG of another upper and again same problems...Stuck as chuck..All other stuff is fine in my other uppers.

Also the hammer charging handle has to be pushed in so hard it already starting to screw with the finish on the brand new Fortis hammer..

So call em up..they want to see pics first, then will have me send it in for testing??? then will advise me what they are going to do...What? You can see by my receipts somewhere that i am a loyal customer, and local and i feel they should just send me one out and and ill return the problem one back in the box..

Anyone else have problems lately with any aero stuff? Curious..?

Again, they wanted a pic, so was'nt sure of what and how to, so in this on it is so tight , this is where it first gets stuck real bad, and again played with 3 BCG's and all did the same

http://i194.photobucket.com/albums/z176/mustang91_2007/photo2_zps3622891a.jpg (http://s194.photobucket.com/user/mustang91_2007/media/photo2_zps3622891a.jpg.html)


So just to show you as they wanted a pic first??..Its hard to tell, but in the one where im holding it, i could literally swing it around or whatever and it would'nt come out...

http://i194.photobucket.com/albums/z176/mustang91_2007/photo1_zpsd9891f5e.jpg (http://s194.photobucket.com/user/mustang91_2007/media/photo1_zpsd9891f5e.jpg.html)

I was trying to keep this short..but..it got longer ..so if your still reading this, its not a bash towards Aero, just a whats up lately with their QC? Also hearing some small problems on the 308 sets that just came out, but i cant comment on that as i dont have any in my presence.

[KevinBLC]

Seems like lots of stuff that's out of spec lately. I'm wondering where the QA is? That's ridiculous.

[Cobalt]

That's really odd as I know so many people who run Aero uppers. Maybe it's a more recent thing? How long have you had it?

[mustangfreek]

This upper in the picture above is a month old, the one it replaced was from the beginning of the year.

Waiting to hear back from aero...

[Judicator]

Great. Now I have to go home and check my uppers I bought a few months ago.

[Gaspipeshooter]

Also hearing some small problems on the 308 sets that just came out, but i cant comment on that as i dont have any in my presence.

I'm curious what you are hearing, because I "thought" I had a problem with my new .308 set because they moved the rear takedown pin detent hole to the bottom of the receiver. I was looking at the back end and went "WTF??? No hole!" So I called Aero, and was asked to take pictures. Then about 5 minutes later the girl called me back and informed me their product manager said to check in the grip mounting area because the hole is vertical from the bottom of the receiver, behind the safety detent hole. I found it, it is tapped for a #4-40 screw, but they did not include a screw. That ticked me off a little. Not sure why you would drill and tap a hole and not supply the screw with it? I've been to busy to do anything else with it yet, so I haven't even procured a BCG yet to even try.

As an FYI, anyone who does buy a set, you will probably have to shorten your detent spring by the length of the screw you use, if you so choose to actually use a screw. On the .308 CMT Tactical Billet Receiver set it is tapped for a screw in the takedown pin detent hole, and they give you instructions on shortening the spring.

[Calico Jack]

Maybe its just me but I don't see the issue why their response. They didn't say kick rocks they said send them pictures and lowers and they would look at it. Seem fair. This isn't a personal attack but just because you spend a lot of money with them doesn't mean your trustworthy and not trying to get over. It just means you spent a lot of money with them. It sounds like you may have the ability to handle this in person. I would stop by with the upper in hand. You may get satisfaction faster with that approach.

[UWone77]

I'm curious what you are hearing, because I "thought" I had a problem with my new .308 set because they moved the rear takedown pin detent hole to the bottom of the receiver. I was looking at the back end and went "WTF??? No hole!" So I called Aero, and was asked to take pictures. Then about 5 minutes later the girl called me back and informed me their product manager said to check in the grip mounting area because the hole is vertical from the bottom of the receiver, behind the safety detent hole. I found it, it is tapped for a #4-40 screw, but they did not include a screw. That ticked me off a little. Not sure why you would drill and tap a hole and not supply the screw with it? I've been to busy to do anything else with it yet, so I haven't even procured a BCG yet to even try.

As an FYI, anyone who does buy a set, you will probably have to shorten your detent spring by the length of the screw you use, if you so choose to actually use a screw. On the .308 CMT Tactical Billet Receiver set it is tapped for a screw in the takedown pin detent hole, and they give you instructions on shortening the spring.

Your post amused me a bit... no offense intended... but most DPMS patterned 308 lower receivers have the hole on the bottom. The spring is usually captured. [:D]

[Cobalt]

Great. Now I have to go home and check my uppers I bought a few months ago.

lol. I would recommend it.

[Gaspipeshooter]

Your post amused me a bit... no offense intended... but most DPMS patterned 308 lower receivers have the hole on the bottom. The spring is usually captured. [:D]

I have broad shoulders...I can take some punishment...lol. Being a lowly civilian, I don't get smoking discounts or freebies from industry contacts, therefore I have to pay full retail when I buy parts to build guns. Therefore my only previous .308 experience is with the CMT billet set, and apparently my memory was even foggy on that. It is set up the way you described, and not the way I seemed to remember it. Apparently I've been looking at too many AR15 style receivers of late. At least I was right about shortening the spring; I did verify that on the CMT instructions. It's hell getting old; they say with age the memory is the first thing to go...

[mustangfreek]

Maybe its just me but I don't see the issue why their response. They didn't say kick rocks they said send them pictures and lowers and they would look at it. Seem fair. This isn't a personal attack but just because you spend a lot of money with them doesn't mean your trustworthy and not trying to get over. It just means you spent a lot of money with them. It sounds like you may have the ability to handle this in person. I would stop by with the upper in hand. You may get satisfaction faster with that approach.


Like it says in my post..somewhere in all the rubbage...I was not bashing them at all, just asking whoe else , if anyone was having problems with aero stuff lately..

They kinda helped me out before, instead of replacing the bad upper, they only gave me a discounted one...kinda dumb..now this one has more of a issue then the other. So know im into this upper then say a nice mega or RA or others..

Hope they make it right, and i am not paying any amount towards another, and if they say that..well i might make a nice video with a bandsaw...[:D]

[UWone77]

Like it says in my post..somewhere in all the rubbage...I was not bashing them at all, just asking whoe else , if anyone was having problems with aero stuff lately..

They kinda helped me out before, instead of replacing the bad upper, they only gave me a discounted one...kinda dumb..now this one has more of a issue then the other. So know im into this upper then say a nice mega or RA or others..

Hope they make it right, and i am not paying any amount towards another, and if they say that..well i might make a nice video with a bandsaw...[:D]


I forwarded this thread to Chad Larsen at Aero Precision. Hopefully, it can get resolved without any hassles.

[Judicator]

Mine are good! I gotta start building got 4 aero sets in the safe lol


Sent from my IPhone, please ignore spelling mistakes. Siri is dumb.

[camomike]

Need to check on my white set. Still haven't sent them off to WMD. Would piss me off to pay and eat the cost of NiB and not be able to use it.

[Gaspipeshooter]

I picked up my "Pistol" marked lower and an Aero upper last Friday. I was in the shop this afternoon and checked my upper with a WMD NiB-X BCG and it was fine.

[mustangfreek]

Im just the unlucky one i guess...

Week now and havent heard back since the first day...

[Gaspipeshooter]

Im just the unlucky one i guess...

Week now and havent heard back since the first day...

That sucks. One of the things that pisses me off really bad is when a company's customer service is poor, especially after they already have your money. I hope this is an isolated incident and not typical for them.

[mustangfreek]

Well talked to an actual person today after numerous voice mails i left. Gabe there at Aero, talked to me for a while, after i received an email today they wanted me to send in my other bcg's out of other 100% working guns and i replied ..NO..

So after a decent conversation it sounds like he is gonna have the issue resolved quick, i first asked when, he said next week, and i replied, NO this is not okay..So he says he will try to have some stuff out to me tomorrow.

Will update when i receive something and if he holds his word as to what we worked out..


Edit: Had a email about 2 hours later with a tracking number.

[mustangfreek]

Sort of an update.

Wednesday packaged arrived from aero ..cool , they finally took care of this mess.

........And before i tell you what was in the box, the night before this i mentioned i talked to gabe, and after about twenty minutes on the phone with him, he asks me what i think would be right to fix this problem, i said well , since you tested the upper (after I had to pay to send it back) with a new bcg and another out of a different gun and all worked fine, So i said give me back the upper i sent in and the new bcg you tested with. He agreed. I hung up and like i said had a tracking number 2 hours later.

........Well back to the box, opened it and what was inside was not what i expected, my upper, a aero hat, sticker and pen.....lol...I had to laugh at first...Ahhhh..so i call them back up

Talk to one of the managers? After a lengthy talk, come to find out gabe, who i talked to the day before, that was his last day there, and well no notes of this order or anything...lol..okay..so on to one of the managers, to make it short, we got no where and he offered to give me $40 back, that i paid for this second upper, and nothing to compensate the first one, or raptor CH that is all chewed up, so 40 bux back or 40 bux off dealer pricing of a new bcg, which he said was like $93 bux plus tax..I did not agree with this, so he says let me run it by someone else and promised to get back to me on thursday.....

.....No call...

So today (friday) i try multiple times to get someone or him on his extension on the phone and not one person answered the phone, left messages...and nothing..

What can i say, besides this is dumb..and absolutely the worse customer service i have received from any company i have had any issues with......So still not resolved and hope to get a hold of someone next week.

[rob_s]

Those not required to hold to a standard, rarely do.
-Pat Rogers

It seems that those who are attracted to these boutique parts and brands are motivated by aesthetics and fiddle-fart. There is a certain level of risk associated with this.

It sucks that you're going through this, regardless of how you got there. I'm really interested in some of their scope mounts but this really has me reconsidering.

[KevinBLC]

This is complete crap. Terrible CS. I just understand why you would buy another upper at half price, if the first one wasn't right and they didn't fix it or take it back? Seems like they offered you a crap solution. Then you bought a 3rd upper from them? Am I reading that right?

Either way, that's just bad.

[UWone77]

Keep us updated when/if you hear from them next. Hopefully, it's just a big misunderstanding.

[Computalotapus]

Something taking this long to clear up and being "punted" from one person to the next is more than just a misunderstanding. The poor CS for this instance alone has made me look other companies for receiver sets for the next two build projects we have planned. For me spending the extra money with a company that I know will do their best to quickly resolve any issue with their product is worth it. A discount on another item to replace the item that is messed up is completely unacceptable. Poor CS and unprofessional attitudes are a 2 things that will fast track a company on the do not buy from list for me.

Hopefully they resolve this for you.

I had an issue with a bolt that appeared to have the finish coming off it causing issues with the weapon. Took a picture sent it to the manufacturer and had a new part 3 days later in my hand. That is the kind of CS I expect from a company that I buy from.

[akersc]

I would like to make a suggestion if I may. I think you need to aim higher and speak with different people. By this I mean aim real high, like CEO level. They really aren't hard to get a hold of and if they stand behind their product they will listen to what you have to say. I don't think any manager/owner/ect wants to hear bad things about their company. Just put on your sassy pants and make your way to the top!

[mustangfreek]

Keep us updated when/if you hear from them next. Hopefully, it's just a big misunderstanding.

Well you know the story as good as any one at aero, and hope to resolve this soon


Something taking this long to clear up and being "punted" from one person to the next is more than just a misunderstanding. The poor CS for this instance alone has made me look other companies for receiver sets for the next two build projects we have planned. For me spending the extra money with a company that I know will do their best to quickly resolve any issue with their product is worth it. A discount on another item to replace the item that is messed up is completely unacceptable. Poor CS and unprofessional attitudes are a 2 things that will fast track a company on the do not buy from list for me.

Hopefully they resolve this for you. .

Totally agree, this has taken too long to resolve, i have dealt with a few companies this year and all have been more then easy to work with. I have already made a new plan which involves new parts, essentially starting my pistol build over, as i sold all the aero parts i had for it, and have slowly begun collecting parts and as always had nothing but good dealings with rainier, and have some of their parts on all my rifles. So this one will be mostly RA parts, will take longer to complete but i know if i have any problems, it quickly gets taken care of...


I would like to make a suggestion if I may. I think you need to aim higher and speak with different people. By this I mean aim real high, like CEO level. They really aren't hard to get a hold of and if they stand behind their product they will listen to what you have to say. I don't think any manager/owner/ect wants to hear bad things about their company. Just put on your sassy pants and make your way to the top!

Thanks, and i hear ya, i am going to try again to get a hold of anyone, then the guy i talked to last and see what he says, just to get this squared away with and resolved.What they offered me in no way is fair in my eyes, and not looking for a lot, but some communication and resolution on this dumb issue would of gone a long way towards me buying more of their stuff in the future...Well see..[BD]

[Eric]

They really are doing themselves as disservice by not getting this resolved at the lowest level possible, with the first contact. Reputation and customer service are huge in this industry.

[rob_s]

They really are doing themselves as disservice by not getting this resolved at the lowest level possible, with the first contact. Reputation and customer service are huge in this industry.

More companies should understand this the way Paul from Bravo Company does, but I suspect that these kinds of situations have more to do with ego problems at the company.

Every single time I've seen Paul reply publicly to a complaint about one of his products he's said "send it back for a full refund". That should ALWAYS be the company's policy. Hell, when I had my company we offered a full refund on training if anyone wasn't happy, and it's not like we could get back our time or the slot in the class.

The full refund won't always make everyone happy. Some people are just looking to be miserable. They'll say "I don't want the $1,000, I want a damn unicorn that doesn't pee on the sofa!" but the real goal here isn't to make the single unhappy person happy it's to show the 10,000 other people that there is no risk in using your company or buying your product.

[GOST]

Paul's customer service and quality is top notch. I've always had good luck with BCM.

[camomike]

My CS at Aero was akin to this. They made it seem that their mistake was an inconvenience to them and not me as the customer. Took over two weeks and several phone calls/emails to get my money returned when they sold me a part they didn't have. Similar instance with them trying to up sell me another part. I was on the fence before, now after reading this I'm planning to steer clear. I'm starting to question even using the set I have.

[mustangfreek]

Again, thread was not meant to bash anyone here, just point out a rare instance i hope.

So again call today, no one answers. Email again..Call again in the afternoon, now one in customer service or any of the extensions still doesnt pick up...lol....Ah man...

Just as a hail mary attempt to get a hold of someone, i make a quick message to a worker at aero over the messenger on facebook. About 20 minutes later, got a call from said manager that gave me his word he would call thursday to follow up.

Says he was busy with etc,...something import/export...Whatever im thinking......I ask what we were going to do here, he says we have decided to credit you a bcg...Wow..... after all the i could not do it's and other excuses. no hesitation said they would have it out tomorrow as they are out of stock and were expecting them tomorrow l..Weird thing is there in stock on the site...

So they resolved it as far as it was probably gonna go, do i feel they made it even...No...but at this point, i have decided i am moving on..So will update when said bcg shows up...

[Gaspipeshooter]

Unbelievable. Just. Wow.

[mustangfreek]

Well never got a tracking number and they didnt answer the phones or reply to my emails..Maybe they dont like me anymore..lol

but one of their BCG's showed up today, nothing special just a phosphate bcg, and honestly less impressing then any of my other bcg's , small machine marks,Staking job is ??? not hp/mpi marked like the pics and description say and show..I dont know...but this has been a long run around, for what i thought would be a quick deal. Wasnt...I am going to refrain in putting any of my feelings towards aero. So take this thread how you will.

So issue is resolved as far as it will be, as i am done contacting them over this and apparently them too..