bert.crouse
12 March 2015, 13:26
The following is a message I sent to Black Hole Weaponry.......
"Black Hole Weaponry,
I typically build 2-3 rifles a year and your company has been one of my go to brands. Your quality in craftsmanship, value and excellent customer service typically make this a no brainier. I also use Rainier barrels quite often some of which are also made by your company.
I placed an order for an AR10 .308 barrel on January 21, 2015 order #************. This is my third BHW barrel. Two I purchased directly from your website and one from an online retailer. On February 27th I received email notification that my barrel had shipped along with tracking info. The tracking information showed a totally different delivery address than the one I had supplied. It did not match my shipping or billing address from my order conformation email that you sent me. I live in Denver, CO and it showed a delivery address of Redmond, WA?
I immediately contacted your company. I spoke with Lynn who replied that she would reach out to Fedex and have the package rerouted. The package did not get rerouted. It was delivered to Redmond, WA. I contacted her again on March 2 to let her know that it had not been re-routed and it had been delivered. She replied that she would contact Fedex and try to have the package retrieved. It has now been two weeks since I initially contacted your company about you shipping my barrel to the wrong address. During this time I have spoken to Fedex twice and have been in contact with your staff a total of four times in regards to this situation. It has been twelve days since my barrel was delivered to a wrong address that I did not supply. It has now been nine days since the last time I called and no one has bothered to even follow up with me.
I feel that this issue has been handled poorly. I also feel that this is not the type of customer service that I have often read about on online forums in regards to your company.
Sincerely,
Robert"
............Since there was not any follow through I had a friend in Seattle drive to Redmond, retrieve my barrel and then mail it to my correct address. I spoke with another person on their staff who replied something to the effect that he does not know what else to do. They make a lot of barrels and sometimes mistakes happen. He will speak with the office manager about possibly reimbursing me for the additional shipping that I had to pay. Kind of a shitty response for a major oversight in my opinion.
"Black Hole Weaponry,
I typically build 2-3 rifles a year and your company has been one of my go to brands. Your quality in craftsmanship, value and excellent customer service typically make this a no brainier. I also use Rainier barrels quite often some of which are also made by your company.
I placed an order for an AR10 .308 barrel on January 21, 2015 order #************. This is my third BHW barrel. Two I purchased directly from your website and one from an online retailer. On February 27th I received email notification that my barrel had shipped along with tracking info. The tracking information showed a totally different delivery address than the one I had supplied. It did not match my shipping or billing address from my order conformation email that you sent me. I live in Denver, CO and it showed a delivery address of Redmond, WA?
I immediately contacted your company. I spoke with Lynn who replied that she would reach out to Fedex and have the package rerouted. The package did not get rerouted. It was delivered to Redmond, WA. I contacted her again on March 2 to let her know that it had not been re-routed and it had been delivered. She replied that she would contact Fedex and try to have the package retrieved. It has now been two weeks since I initially contacted your company about you shipping my barrel to the wrong address. During this time I have spoken to Fedex twice and have been in contact with your staff a total of four times in regards to this situation. It has been twelve days since my barrel was delivered to a wrong address that I did not supply. It has now been nine days since the last time I called and no one has bothered to even follow up with me.
I feel that this issue has been handled poorly. I also feel that this is not the type of customer service that I have often read about on online forums in regards to your company.
Sincerely,
Robert"
............Since there was not any follow through I had a friend in Seattle drive to Redmond, retrieve my barrel and then mail it to my correct address. I spoke with another person on their staff who replied something to the effect that he does not know what else to do. They make a lot of barrels and sometimes mistakes happen. He will speak with the office manager about possibly reimbursing me for the additional shipping that I had to pay. Kind of a shitty response for a major oversight in my opinion.