I have a ITW FastMag on my patrol duty belt and the rubber band broke today. Needless to say, the equipment on my belt takes a beating and when the rubber band broke, I wasn't too surprised. I called their 1-800 number on their webpage and immediately spoke to a human...no automation to select through. The nice lady on the other end didn't ask any questions and said that she would mail me a few replacement bands. Their customer service alone will keep me shopping with them and I appreciate it greatly, especially in a time like today where customer service is almost non-existent. Thank you ITW!