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Thread: EOTech refunds
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17 December 2015, 11:47 #16
I submitted my request for a refund this morning. I will see how it goes. I was planning on buying an Aimpoint pro next month. I may o ahead and get an M-4 s if they get my refund in a reasonable time.
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17 December 2015, 12:14 #17
I have four. Think I will send in the request and see what they say.
Edit: Submitted (1) RA Form 12/18/2015 @ 13:45 with comments listing four HWS devices with Serial Numbers and Mfg Dates. I asked if I would have to submit a separate RA for each device. I listed "Failure to maintain zero." as the reason. Not sure if I should have said "Return based upon recall." Hope they don't want them back for repair. I will keep this post updated with results.
Edit: 12/21/15 - I received an email request from EOTech on my RA Form - they wanted purchase location and price - receipts if available. I replied stating I did not have receipts, but that I keep Excel sheets on all my builds - includes purchase location and price paid for all parts and accessories. I provided the requested data in that reply.
Edit: 12/22/15 - I received an email from EOTech stating my updated request for refund was received and approved at the pricing I provided (all were less than MSRP). They requested the entire email thread be printed and placed in the box with the optics. I placed the optics in the original factory boxes along with the printout, and shipped all four in a single (Large) USPS Priority Mail box and took it to the Post Office this morning. Now we wait for the refund.
Edit: 12/22/15 - Second edit of the day. I received an email from Customer Service stating they had cleaned up the RA so there would be no confusion on the refund amount. Surprised me. They seem to be on top of this. No idea when the refund will appear.
Edit: 12/28/15 - Package delivered to EOTech at 14:03 Today.NRA Benefactor Member
NRA Certified Instructor
"I won't be wronged, I won't be insulted, and I won't be laid a hand on."
John Wayne - "The Shootist"
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18 December 2015, 13:59 #18
Like Jerry, I have four to return (XPS2-0 x2 and 512 x2) and I elected to complete a separate form for each unit. With the upcoming holidays and L3 receiving, I assume, thousands of these, I don't anticipate a speedy turnaround time.
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18 December 2015, 14:35 #19
Hoping they sell these for marked down prices to recoup some of their loss. I wouldn't mind picking up a couple of EXPS 3.2's.
There's no "Team" in F**K YOU!
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18 December 2015, 14:59 #20
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18 December 2015, 17:04 #21
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18 December 2015, 17:12 #22
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22 December 2015, 08:26 #23The issue was never discovered, despite the depth of expertise using it all these yearsNRA Benefactor Member
NRA Certified Instructor
"I won't be wronged, I won't be insulted, and I won't be laid a hand on."
John Wayne - "The Shootist"
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22 December 2015, 08:32 #24
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22 December 2015, 09:56 #25Senior Member
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So...will these units get overhauled and the quibbles solved, I wonder?
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22 December 2015, 10:47 #26
I can't find anywhere they have said what will happen. L-3 Communications (parent company) is a 12 to 13 billion dollar multi-national company. This might be a little painful, but not something they can't handle. If they resolve the issue, I think the prudent thing to do would be to "fix" them by refurb and remarket at a lower price-point. Prudent is not always the order of the day for corporations though. I kept my EOTech magnifier (nothing to go wrong with it) and it works great behind the Aimpoint Pro.
NRA Benefactor Member
NRA Certified Instructor
"I won't be wronged, I won't be insulted, and I won't be laid a hand on."
John Wayne - "The Shootist"
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28 December 2015, 14:04 #27
decided to send mine in too.. I like it, but as my eyes age so does my astigmatism - so a good way to swap over to an etched optic.
Anyone get their refund already?-----------------------------------------------
Jim
"You can never have too many guns" - my wife's actual comment
Alaska Fun
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28 December 2015, 20:49 #28
USPS tracking confirms it arrived and was signed for today. Now to see how long this takes...
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28 December 2015, 21:34 #29-----------------------------------------------
Jim
"You can never have too many guns" - my wife's actual comment
Alaska Fun
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29 December 2015, 13:55 #30LEO / MIL
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I have read the wait may be 60 to 90 days for non agency returns.