Results 1 to 15 of 15
-
22 December 2017, 10:42 #1
Kudos to Griffin Armament Customer Service
I have in the past few months read online a bit about how customer service at Griffin has been less than optimal. While I don't know all the brutal details it appears that they consolidated two separate locations into one, moved their entire shop to a new bigger warehouse, got a bunch of new machines and so forth all within the past year.
I have read a lot about people bitching about their service but my experience today was great.
Last night I got an email for a promo for free back up sights if you bought a suppressor. Well I bought a suppressor less than 2 weeks ago so I emailed them last night.
16 hours later to be exact I got a response from a live human being. I not only got a response but they allowed me to still participate in their promotion.
In the end I paid a total of $12 bucks for a $140 set of front and back backup sights because of this promotion.
I just thought I would pass this on because I feel they have gotten some bad press online over the past few months.
It's also not lost on them that loyalty begets loyalty. I don't think this concept is lost on them at all.
While over the past year they had a lot going on I still think they are good folks with good products.
Overall great job Griffin! I am pleased.
-
22 December 2017, 11:01 #2
Have you scheduled your surgery yet?
-
22 December 2017, 11:06 #3
-
22 December 2017, 11:08 #4
-
22 December 2017, 11:14 #5Ground Defense 1, Blade Defense 1, Defensive Pistol 1 & 2, Aliance Shoot House, When Things Go Bad, YSINTG, Carbine 1, DART Medical, NRA Range Safety Officer
david@damagephotos.com
Damage Photos on Facebook
@damage_photos on Instagram
Use DAMAGE15 to save 15% at Third Pin Threads
Save 10% "JOINORDIE" http://cmttac.com/
-
22 December 2017, 11:18 #6
Haahaaa!! LOL! Funny guy!
I call a spade a spade. I've tooted WEVO's horn just as much if not more. As I would any other company that makes good stuff and earns my business. CMT, CMC, and a few others are on my list. I don't have enough money to try out products from everyone that is awesome but I would heap praise anywhere it's deserved.
Anyway it's a little bit of icing on my Christmas cake to get these sites
It adds a little bit more Merry to my Christmas.
-
22 December 2017, 11:19 #7
-
22 December 2017, 11:21 #8
Now if they could only read a calender.... may Be you can help them with that Alamo!
Sent from my SM-N950U using Tapatalk
-
22 December 2017, 11:25 #9Ground Defense 1, Blade Defense 1, Defensive Pistol 1 & 2, Aliance Shoot House, When Things Go Bad, YSINTG, Carbine 1, DART Medical, NRA Range Safety Officer
david@damagephotos.com
Damage Photos on Facebook
@damage_photos on Instagram
Use DAMAGE15 to save 15% at Third Pin Threads
Save 10% "JOINORDIE" http://cmttac.com/
-
22 December 2017, 11:29 #10
-
22 December 2017, 20:12 #11Contributing Member
- Join Date
- Apr 2015
- Location
- PNW
- Posts
- 177
- Downloads
- 0
- Uploads
- 0
Did you ask them if they're ever going to have mounts available for these suppressors? That hasn't been a priority for over a year now.
-
22 December 2017, 20:51 #12
I didn't ask them anything about that but from the sounds of it the factory moves and other things mentioned above caused a lot of back up. Several projects even got put off and were way past schedule. The Optimus Micro for example was apparently several months behind the originally scheduled release date.
I was going to buy a .22 can a long time ago but what I was considering was out of stock so I emailed them way back when. Also I recently read a thread on one of the other sites (that I don't belong to) where those guys post and it makes sense.
It sounds like they are getting back onto more of a regular routine after a lot of moving and other things.
They are members on WEVO so if they want to chime about their production schedule let them chime in themselves. I can't speak for them. But based on what I have been hearing and reading it sounds like 2018 should be a lot smoother and production schedules should be back on track in the coming months.
-
22 December 2017, 20:52 #13
Since you have pull, get them to go back to making proper taper mount flash comps!
Sent from my SM-G930P using TapatalkThere's no "Team" in F**K YOU!
-
22 December 2017, 20:58 #14
I have exactly zero pull with them. All I know is if I email them a question like 'where is the can that I want to buy at' they will respond to me. They do listen to suggestions though from their customer base. That's for sure.
Honestly I had a lot more interaction with them before but it's been quite a while now since I have had any direct conversations with any of them. I don't think they were blowing me off so much as they were just completely overwhelmed with all the moves and changes and having to reorganize stuff. I am just guessing but I think that's probably why they aren't posting up here as much as they used to as well.
-
22 December 2017, 21:15 #15