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Thread: Is BCM having QC issues?
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16 November 2010, 22:13 #16
Don't worry a bad barrel is inconvenient but nothing to worry about especially with a company like BCM, they will make it right quickly.
I have a 14.5" standard BCM that will put out 1.25 MOA with Fed 55gr a 4MOA aimpoint at 100yds. My BCM 18" SS410 is a true sub MOA tack driver.
Cameron
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17 November 2010, 02:06 #17
I have a 14.5" BCM mid now, and had another for an article. From a bench with a 9x optic and a bipod both were capable of 1/2" groups at 50 yards with 77 grain Black Hills.
All companies have issues and growing pains. What matters most is how they deal with them and how they serve the customer when those issues arise. BCM is second to none in this regard.WWW.TACTICALYELLOWVISOR.NET
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19 November 2010, 02:26 #18Member
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6 December 2010, 15:52 #19Member
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Federal 55grn and Privi 62grn. Just to add, BCM took care of the problem and I had the upper back in my hands with a new barrel and some extra goodies thrown in within 8 days after I sent it in to them. That is unparalleled CS.
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10 December 2010, 22:00 #20Member
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How's it shoot now?
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29 December 2010, 08:21 #21Member
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I wanted to add a footnote about QA, QC and Quality. Some folks seem to think an escape of bad or faulty product/material is an isolated incident or a sign of a bad company. I would say that IF that company did nothing about it and it was a chronic problem THEN yes it would be a shady operation. BUT in a company that has a quality system, attributes and problems are tracked and watched. Key indicator attributes are identified and tracked to see trends. Parts are inspected for dimensional attributes, for defects, and for other features they deem critical. Some potential problems are anticipated and solved before they ever go into production. When an unexpected problem occurs, it jumps to their radar screen and is studied with a root cause analysis and then a corrective action is taken. Then an indicator for that problem is built in to the quality system to prevent a future occurrence. My guess is that any company selling firearms to military or government customers is also audited on a regular basis for their quality program compliance.
A good example is Jack in the box...they were one of the first to have an E.Coli problem with undercooked meat. They found the problem and immediately implemented a quality program which included hand washing and cooking all meat to a minimum temperature. It is now ingrained in their procedures and taught to each new employee. I have not heard of a single E. Coli problem at a Jack in the Box since.
So BCM sounds like they are doing everything right...they were friendly and supportive and took the part back and instantly replaced it (great customer service). They undoubtedly took that faulty part and examined it for what happened and determined a root cause of the problem. Then they came up with a corrective action to prevent that from happening again (Example of a Good Program). I can guess you will not see this problem very often (if ever) once they implement the corrective action. Some companies call this "Continuous Quality Improvement" but it goes by many equivalent names these days. Hopefully any problem or failure does not cause injury or significant damage, but in a weird way, every problem or defect, if treated correctly, becomes a chance to improve the product or the process. So the best we can do as consumers is give the best feedback we can in the form of accurate data and open communication.
I can appreciate a company like BCM that stands behind their product and takes care of the customer as the front end of their own QA improvement process. Forums like this are also valuable to companies as they can see more discussion of problems or potential improvements from "real world" customers.
Just looking at the big picture... :)
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29 December 2010, 08:39 #22
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29 December 2010, 10:03 #23Distinguished Member
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29 December 2010, 12:56 #24
I buy and use a lot of mountaineering, climbing, rigging and safety equipment in my two jobs. I have two professional licenses depending on MY results with that equipment. I also have my butt and those of others depending on that gear. When I choose to buy gear from a company, I consider myself to be entering into a limited partnership with that company. When I break gear (I do...) I contact the company and start a dialog. I've had a couple companies over the years respond with "Who T.F. are you? We don't care what you say!" I don't buy from them anymore and recommend against them, with explanation. Sterling Ropes, Metolius and BlackDiamond have all been very interested in what I had to say. I've extended this philosophy to most gear I buy. In the shooting world, Magpul, Vtac and Mayflower have wanted the input I had to offer. When I look at new gear, I look to see how they treat people who bring them a problem. I started buying BCM because of what they do .
MuddybootsSkill over gear, every time.
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29 December 2010, 18:13 #25
It is satisfying to be able to have a civil dialogue directly with a manufacturer or vendor about an issue with a product. Folks like BCM are always interested in getting feedback and fine tuning their product. When I had an issue with a Colt 6920, I was clearly just another number.