I bought a hand guard from them once. It showed up with bare aluminum showing like someone banged it on the corner of a table or whatever. I attempted to return it but got lectured about how 'it's a tool' and so on and so forth. I told them that might be true but for what I was paying any dents and scratches need to come from MY use. I finally sent it back and got a refund after they reluctantly sent me the stuff to do so. After that I've decided that they live off of the kool aid drinkers and I've never dealt with them again.